Política de Reembolso

Refund Policy
At WSbeting Ghana, customer satisfaction is our top priority. We are committed to providing a seamless and fair betting experience. Below is our refund policy, which outlines the conditions under which refunds may be issued:
Non-refundable Transactions All transactions placed for bets are considered final and non-refundable once confirmed. This includes wagers on all sports, events, and other betting categories. Please ensure that you review your selections carefully before placing a bet.
Exceptional Circumstances Refunds will only be considered in the following exceptional situations: v System Errors: If a technical malfunction on our platform results in an incorrect bet placement, duplicate bets, or the miscalculation of winnings, we will investigate the matter and may issue a refund or adjust the bet accordingly.
Cancelled Events: If an event or match is cancelled, postponed indefinitely, or voided by governing authorities, refunds may be issued according to the specific rules of that event and its respective sport. Fraudulent Activity: If any fraudulent activity related to your account or unauthorized transactions are detected, we may refund the disputed amount after a thorough investigation.
Eligibility for Refunds To be eligible for a refund, the following conditions must be met:

A written request for a refund must be submitted within 48 hours of the incident.

All relevant details, including transaction ID, event name, and specific issue, must be provided.

Requests must be sent via our official customer support channels (email or live chat).

Refund Process

Once a refund request is submitted, our customer support team will review it within 5-7 business days.

Approved refunds will be credited to your original payment method or account balance within 10 business days.

In cases where the refund is related to an event’s cancellation or postponement, refunds will be processed automatically without the need for a request.

Non-Refundable Situations - Bets placed on events that have already taken place. - Incorrect bet placement due to user error or misinterpretation of odds. - Bets voided by any breach of our Terms & Conditions or responsible gambling policies.
Contact Us For any questions or concerns regarding refunds, send us a message/Call +2335999 77 994 and WhatsApp +233 20 602 0073 Another way to contact our helpdesk is by clicking on the CHAT ONLINE link on our desktop website. This will open up a chat box. Then click on Start Chat to chat to one of our helpdesk operators to assist with your queries.