Suporte ao Cliente
Como entrar em contato com o suporte?
Our helpdesk is operational 24 hours a day, 7 days a week. There are various methods of contacting us.
The quickest way is to phone us on any of our helpdesk numbers listed on our website. These can be found on our Contact page.
You can also send us a message/Call +2335999 77 994 and WhatsApp +233 20 602 0073 Another way to contact our helpdesk is by clicking on the CHAT ONLINE link on our desktop website. This will open up a chat box. Then click on Start Chat to chat to one of our helpdesk operators.
In addition to this, you can always email us on [email protected]Conta
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Click on the Register button and enter your name, mobile number and desired password. Log in using your mobile number and password/PIN. You are now a wsbetting.co.mw member!
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How do I become a member? How do I register?
Click on the Register button and enter your name, mobile number and desired password.
Log in using your mobile number and password/PIN. You are now a wsbetting.co.mw member!
How do I add funds to my account?
How do I add funds to my account?
We currently have three methods for you to add funds to your account.
To read about these payment methods in more detail, go to the Deposit page.
How do I withdraw my winnings?
In order to make a withdrawal, you must fill in the withdrawals form by clicking here (you must be logged in to your account).
Simply fill in the amount you wish to withdraw. Then select your payment method. For added security, you will be asked for your password.Your withdrawal request will be processed within minutes. Withdrawals are usually processed within 5 to 10 minutes.
Can I withdraw all the money in my betting account?
You can withdraw the full balance in your account at any time providing you have bet the full amount of your previous deposits.
If you deposit 100 GHS, you must bet at least 100 GHS before withdrawing. If you try to withdraw before betting the amount you have deposited, your request will be rejected and the money will instead be returned to your WSBetting betting account to play before allowing a withdrawal.
Why was my withdrawal rejected?
The most common reason for withdrawals to be rejected is that the player failed to bet the money they deposited previously.
However, withdrawals may be rejected in other unusual situations such as due to a security issue to protect your money.
Contact the WSBetting team if your withdraw request was rejected after betting the full amount of previous deposits.How much can I withdraw?
The minimum withdrawal amount is 5 GHS.
The maximum withdraw amount is 20,000 GHS. This maximum limit is set by MTN/Airtel/Telecel.
Larger withdrawals will be processed in multiple transactions.
For very large withdrawals of over 50,000 GHS, please contact us to organise a bank transfer or a cheque that can be picked up from our head office.
How do I place a multiple bet?
In order to place a multiple bet, you must add all your teams to the betslip first. To do so, simply navigate to the match you want to bet on and click on the selection you require to add it to your betslip.
Once done, navigate to the other matches you want to bet on and click on the selections you want to add to your betslip. Each selection you click on will be added to the previous selections you chose. You can see your betslip getting populated by more and more matches as you select them. Once you are happy with your bet, enter your stake in stake box and submit.
How does handicap betting work?
Handicap means you give the team you select a head start (or disadvantage) by the number of goals you select in handicap.
Positive handicap means you give them an advantage. Handicap +2 means you give the team you select a 2 goal advantage, so you add 2 goals to their number of goals.
A negative handicap means you subtract the number of goals from their goals. Examples. You bet Handicap (+2) on West Ham to beat Arsenal. West Ham lose 1-2, but the handicap +2 result means you add 2 goals to the West Ham goals, which makes the handicap (+2) score 3-2 for West Ham. So your bet is a winner. If you bet (-2) handicap on West Ham to beat Arsenal and West Ham win 3-0, you subtract 2 goals from West Hams goals. This makes the handicap (-2) result 1-0 for West Ham. And your bet is a winner.
In 3-way handicaps, you have the option of the draw. So if you bet on West Ham Handicap (-1) Draw, then West Ham must win by exactly 1 goal (result 1-0, 2-1, 3-2 etc..) for your bet to win the handicap draw. In this case, subtracting one goal from West Hams goals will make the handicap result a draw.
In 2-way handicaps, if you see a .5 in the handicap amount (-3.5,-2.5, -1.5, -0.5 or +0.5, +1.5, +2.5, +3.5) you don’t have the option of the draw. If there is no .5 in the 2-way handicap (-3,-2, -1 or +1, +2, +3) and the handicap result is a draw, then the selection is void. In a single bet, you get refunded, in a multiple bet, the selection is voided.
Betting
How do I bet?
Once you have an account, you need to deposit money into your account. Please refer to the deposits page on our website here for all the details on depositing money. You need to make sure you have enough funds in your account to make the bet. Minimum bet is 1 GHS.
Once the funds appear on your account, you can start to bet. Go to the sport and matches you want to bet on and simply click on each selection you want to add to your bet, and it automatically fills up your bet slip with your selections.
Once you complete your bet slip, you enter your stake and submit the bet
What happens when my bet wins?
When your bet wins, the winnings will automatically be added to your online account.
If there’s a slight delay in this process, it’s because a specific result is awaiting confirmation from the match’s governing body.
What is the minimum stake I can have on a bet?
The minimum stake on a bet is 1 GHS.
É possível jogar usando o aplicativo mobile?
Sim, nós estamos usando a versão aplicação PWA para mobile iOS ou Android. Para instalar, basta abrir o nosso website usando os navegador Safari ou Chrome e seguir as instruções.
É possível jogar vários jogos ao mesmo tempo?
Sim, na versão web, basta abrir diversas abas no seu navegador.
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What is the minimum deposit to fund my account?
The minimum payout on a bet is 1 GHS
What is the maximum payout on bet?
The maximum payout on a bet is 150,000 GHS. If your bet payout calculation exceeds the maximum amount, you will only be paid out 150,000 GHS.What is system bet?
A system bet divides your bet into a many bets, allowing some of your selections to be losers, but still having a winning bet depending on the type of system you choose.
For example, if you have 4 matches in your bet and you select system 3, this will split your bet into 4 separate bets. In effect, one of your selections can lose and you’ll still get a payout on your bet.
For example, If you add 4 teams to your betslip (teams A, B, C and D) and have a system 3 bet for 100 GHS, This will split your bet into 4 bets for 25 GHS each. Your 4 bets will be as follows:
A,B,C 25 GHS
A,B,D 25 GHS
A,C,D 25 GHS
B,C,D 25 GHS
If all 4 teams win, then all 4 bets will have a payout. If Team A loses, then any of the bets without Team A in them will be winners. In this example, B,C,D for 25 GHS will be a winner, but the other 3 bets will be losers.
The type of systems available for your bet depends on how many teams you add to your bet. If you have 6 teams in your bet, you can have a system 2, system 3, system 4 or system 5. Each system will split your bet into a different number of bets. System 2 for a 6 team bet will split your bet into 15 bets. System 3 for a 6 team bet will split your bet into 20 bets. System 4 for a 6 team bet will split your bet into 15 bets. System 5 for a 6 team bet will split your bet into 6 bets.
What is the maximum number of selections/teams I can include in my bet slip?
The maximum number of selections/teams you can add to your betslip is 75 for a multiple bet.
For system bets, the maximum number of selections/teams you can add to your betslip is 14, with a maximum of 25,000 combinations
What happens if a match I’m betting on is postponed or cancelled?
All cancelled and postponed matches are kept pending until the end of the next calendar day in the country where the match is being played and where the event is resumed, from the point and the score of the interruption (or re-start).
It will be settled on the result if normal time is played. If the match is not played (or replayed) by the end of the next calendar day of the originally scheduled match, the selection will be made void.
In the case of a single bet, the stake will be refunded. In the case of a multiple bet, the selection will be considered a winner at odds of 1.00
How doe cash out works?
Cash out allows you to get money back on your bet before the event you are betting on is over.
The amount of money you get back is determined at the time of cashing out and will depend upon the current likelihood of the bet winning – so it could be greater or less than the initial stake.
On pre-match bets, WSB offers the exclusive option of a 100% cash out for the first 5 minutes. When you place your bet, if it's eligible for Cash Out, you will see a Cash Out icon in the My Bets section and in your bet history. Please note that not all bets are eligible for Cash Out.
If your bet is eligible for Cash Out, pressing the Cash Out button for the bet will settle the bet. The amount listed in the Cash Out button will be credited to your account and the bet will be considered settled.
If you have placed a 100 GHS that has the potential to win 1,000 GHS, but you cash it out when early when the Cash Out amount is 200 GHS, you will be credited 200 GHS, regardless of whether the bet ends up a winner or loser. Once the bet is cashed out, it is no longer a running bet.
